Frequently asked questions¶

Machine-assisted translation

This page is a machine-assisted translation and has not been proofread yet. The Russian version is authoritative.

Do I need a separate account for each service?\ No. One BMS account opens every service you have access to. → Getting started: “Sign up”

I forgot my password.\ On the sign-in page, click “Forgot password?” and open the link from the letter. → Getting started: “Signing in and resetting your password”

Can I sign in with Google?\ Yes, with the “Sign in with Google” button on the sign-in page. If there is no account with this email yet, BMS offers to choose a country and accept the documents to create it. → Getting started: “Signing in and resetting your password”

How do I protect my account?\ Turn on two-factor authentication in My → “Security”: set up an authenticator app and save the recovery codes. At sign-in, besides the password or Google, you will need a code from the app or one of the recovery codes. → Getting started: “Account security”

Interface¶

Everything is in Russian.\ Avatar → “Язык” (Language) → “English”. → Getting started: “Profile menu: team, role, language, theme”

Where are all the services?\ The “Services” button (the dots icon) in the header or the cards on the start page. → Getting started: “Start page and switching between services”

Instead of the service — “Service Unavailable” or “Access Denied”.\ You have no role for this service. Contact your company administrator. → Service map

My data disappeared after I switched teams.\ Data and roles are tied to a team. Switch back: avatar → “Team”. → Getting started: “Profile menu: team, role, language, theme”

Exchange¶

Employers do not see my resume.\ Check that the resume is published (“Publish”) and its visibility is not “Only Me”. → Exchange: “Exchange for specialists”

I cannot create a vacancy.\ First create a company in “My Companies”. → Exchange: “Exchange for employers”

How do I switch between employer and specialist?\ Avatar → “Role”. The item is active if you have both roles. → Getting started: “Employer and specialist: how work is organized in BMS”

Time and money¶

Where do I download the tracker?\ At downloads.psystems.biz. → Work and time: “BMS Tracker app”

Windows or macOS will not let me launch the tracker.\ The builds are not signed yet — get past the system warning with the steps on the download page. → Work and time: “BMS Tracker app”

My time did not appear on the dashboard.\ Check that the timer was running and the computer was online, and choose the right contract and period. → Work and time: “Tracker in the browser”

What does the tracker record?\ Work segments, the number of keystrokes and clicks, idle time and screenshots at the interval the administrator sets. → Work and time: “BMS Tracker app”

Where are my contracts, invoices and payouts?\ In the My personal account: “Contracts”, “Invoices”, “Wallet”. → Account and money: “Wallet, contracts and invoices”

There is no contract, although the offer was accepted.\ Contracts are created by the BMS team. Write to support. → Contacting support

Communication and documents¶

A call does not open.\ Allow the website access to the microphone and camera. → Communication: “Messenger: chats, calls and conferences”

How do I sign a document?\ Archive → “Awaiting my signature” → open the document → “Sign”. → Work and time: “Archive: signing documents”

How do I invite a colleague to BMS?\ Avatar → “Invite to BMS” copies your link. → Getting started: “Profile menu: team, role, language, theme”