Contacting support¶
Machine-assisted translation
This page is a machine-assisted translation and has not been proofread yet. The Russian version is authoritative.
When to write¶
- a service shows an error or does not behave as the help describes;
- you have no access to a service you need for work, and your company has no administrator;
- a question about a contract, an invoice or a payout;
- the confirmation letter did not arrive or the link has expired.
If your company gives you access to the service, contact its administrator first.
How to write¶
On the start page (psystems.biz/id/start), the “Need help?” block has three ways:
- “Contact support”. In the “Support request” window, choose the service in the “Service” field, describe in “What happened” what you were doing so that support can repeat it, attach a screenshot or a file up to 10 MB if needed, and click “Send”. The answer comes to your account email.
- support@psystems.biz — an email to support.
- Telegram — the shared support chat.
Support answers during working hours, usually within 2 hours.
What to attach¶
- the service and the screen with the problem (the address from the browser bar);
- what you were doing and what you expected to see;
- a screenshot or the text of the error;
- for BMS Tracker — the app version (in “Settings”) and the system: Windows, macOS or Linux.
Do not send passwords, codes from the authenticator app or recovery codes — support never asks for them.