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Messenger: chats, calls and conferences

Machine-assisted translation

This page is a machine-assisted translation and has not been proofread yet. The Russian version is authoritative.

What it is for

Messenger is messaging inside BMS: personal chats and groups, files, threads, audio and video calls, conferences in groups and call recording.

Who can use it

Users with the messenger role — employers and specialists have it. The service is in “Beta”.

Where to find it

In the header, click “Services” (the dots icon) → “Messenger”, or open psystems.biz/messenger/. On the left are the “Chats”, “Calls”, “Activity” (threads and mentions) and “Settings” sections. Above the chat list are the search and filters: “All”, your folders and “Archive”.

Messenger also works in the desktop app — see BMS Tracker app.

Main scenarios

Start a chat

  1. Above the chat list, click “New” → “New chat”.
  2. Find the person by name and confirm. The chat opens.
  3. Type in the “Write a message…” field and send. Attach files with the “Attach file” button or drag them into the chat window; emoji and GIFs — with the button next to the input field; @name — a mention.

Create a group

  1. “New” → “New group”.
  2. Enter the “Name of the Team” (at least 3 characters), add members and, if you like, a group photo.

The “Chat info” panel has the members and “Edit Members”, files and links, notifications for this chat. The group owner can “Remove from group” a member and “Transfer ownership”.

Working with messages

The message menu: “Reply”, “Reply in thread”, “Edit”, “Copy text”, “Forward”, “Pin” (no more than 3 messages in a chat), “Select” — for actions with several messages, “Delete”. You can put a reaction on a message.

Keeping chats in order

The chat menu “⋯”: “Pin”, “Folders”, “Archive”, “Delete”, in a group — “Leave Group”. A folder is created in the filters above the chat list — “New folder”.

Calls and conferences

  1. In the chat header, click “Audio call” or “Video call”.
  2. The other person sees the incoming call on any BMS page and clicks “Accept” or “Decline”.
  3. In a call: microphone, camera, “Devices” (microphone, camera, speaker), “Share screen”, “End call”.

In a group, a call becomes a conference. If a call is already on in the group, the header has the “Join” button. The view — “Grid”, “Speaker” or “Screen share”. The person who started the call is the “Host”: they can turn off a participant's microphone or camera, stop a screen share and “End for everyone”.

The history is in the “Calls” section: “All” and “Missed”. Missed calls also appear in the chat.

A call on other BMS pages

You can accept an incoming call without leaving the page of another BMS service. Such a call runs in a small window over the page: “Minimize call” and “Expand call”, “Open in Messenger”. The “Keep on top” button moves the call into a separate window on top of other windows and apps, if the browser supports it.

If someone else calls during a conversation, “Second call” appears: “End and answer” or “Decline”.

Recording a call

  1. In a call, click “Start recording” and confirm: all participants see that the call is being recorded.
  2. While the recording is on, all participants see the “The call is being recorded” indicator.
  3. Click “Stop recording”. The recording appears in the chat as a “Call recording” message: “Play”, “Download”.

Notifications and unread chats

The “Services” button in the header and the Messenger item in the services menu show that there are unread chats — on any BMS page.

To learn about calls and messages even when the BMS tab is minimized or closed, turn on notifications: Messenger offers this itself, or open “Settings” → “Notifications” and turn on “Calls” and “Messages”. The browser asks for permission — allow it. Muted chats do not notify.

To get notifications on an iPhone, add BMS to the Home Screen: “Share” → “Add to Home Screen”, and open BMS from there.

Settings

“Settings”: name and photo, status, language, theme (“Light”, “Dark”, “System”), “Edit Profile” — opens in My, notifications about calls and messages.

Limitations

  • Calls need permission in the browser: access to the microphone and camera.
  • If notifications are blocked in the browser, Messenger shows “Blocked in the browser”: click the icon to the left of the site address and turn on “Notifications”.

Checked against the interface: 2026-11-11, PM-209.